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What You Agree To When You Use 5 DMC

These terms set out the rules for every account on 5 DMC — how deposits via bKash, Nagad, and Rocket are handled, what we expect from you, and what you can expect from us.

Applies to all accountsCovers bKash, Nagad, RocketEligibility varies by regionUpdated without prior noticeGoverned by our platform rules
5 DMC What You Agree To When You Use 5 DMC
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

Account Verification

We verify your account before processing withdrawals. This means confirming your mobile wallet — bKash, Nagad, or Rocket — matches the name on your account. It keeps your funds safe.

Data Retention

We keep account records for as long as required under applicable rules. You can request a copy of your data by contacting support with your account ID and registered mobile number.

Access Requests

To update your registered payment method or request account closure, contact support directly. Changes to bKash, Nagad, or Rocket wallet details require identity confirmation before they take effect.

Terms Dispute Process

If you believe a term has been applied incorrectly to your account, raise it with support. We review disputes and respond with a written outcome linked to the relevant clause.

REACH OUR TEAM

Contact Us About These Terms

Live Chat Open the chat widget from any page on 5 DMC. Our team handles account and terms queries directly — no call queue, no hold music, just a reply.
Email Support Send your question to our support address from the email linked to your account. Include your account ID so we can locate your record quickly.
Help Centre The Help Centre on 5 DMC covers common terms questions — account suspension, payment disputes, and eligibility checks — with step-by-step answers.

Common Questions About These Terms

Yes. Every deposit and withdrawal through bKash, Nagad, or Rocket is subject to these terms and to that wallet provider's own policies. Both sets of rules apply simultaneously.

We can update these terms at any time. We aim to notify you via your registered contact, but continued use of your account after a change means you have accepted the updated version.

All activity on your account is your responsibility under these terms, regardless of who carried it out. Sharing credentials does not transfer liability to another person.

Contact support from your registered email or mobile number and request a data summary. Include your account ID so we can locate and prepare your records accurately.

Raise a dispute with our support team and reference the specific term you believe was misapplied. We will review the case and send a written response linked to the relevant clause.

Yes. Access to 5 DMC and the rights under these terms depend on your local law and eligible region. If online gaming is restricted where you are, these terms do not grant you access.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.