What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, email address, and contact number. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference and wallet identifier to process your
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payment and maintain your account history. We do not store your full mobile wallet PIN or password. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to understand how our platform performs on
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mobile. If you contact our support team, we keep a record of that conversation to help resolve any follow-up queries. We may share data with payment processors like bKash, Nagad, and Rocket strictly to complete your transactions, and with fraud-prevention services where required. We do not
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sell your personal data to third parties. Data is retained for as long as your account remains active and for a period afterward as required by applicable law. The legal basis for processing your data is the performance of our contract with you and our legitimate
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interest in keeping the platform secure. Your use of 5 DMC and the applicability of this policy depend on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.